Commercial Tenant Resources
Service requests, building access coordination, and operations support for commercial tenants in the Vetro portfolio.
Go to Tenant Portal →Submitting a Service Request
When submitting a service request, include the following:
- Suite or unit number
- Description of the issue
- Building hours and preferred access window
- Whether an escort is required
- Loading dock or delivery access notes, if applicable
- Any site restrictions or special instructions
Building Access & Coordination
After-hours access should be coordinated through our office at least 48 hours in advance. Contact us at (412) 407-7480 with the date, time, and purpose of access so we can make the necessary arrangements.
All vendors and contractors must check in with building management before beginning work. If you're coordinating a delivery or contractor visit, include dock access notes and any escort requirements in your service request. We'll confirm logistics and provide any building-specific instructions.
Loading dock procedures and vendor check-in requirements vary by property. Contact the office for your building's specific procedures.
Emergency Information
Fire or life-safety emergency
Call 911 immediately.
Active leak or urgent building issue
(412) 407-7480Everything else
Submit through the tenant portal.
Frequently Asked Questions
How do I submit a service request?
Through the tenant portal. Include your suite number and a detailed description.
Who handles building maintenance vs. tenant improvements?
Vetro handles base building systems (HVAC, plumbing, electrical, common areas). Tenant improvements within your suite are typically your responsibility unless specified in your lease.
How do I coordinate contractor access?
Contact our office at (412) 407-7480 at least 48 hours in advance. We'll coordinate access and any required escorts.
What are standard building hours?
Access varies by property. Refer to your lease or contact the office for your building's specific hours.